- With the device powered off, slide the keyboard open.
- Press the Power key and the X key simultaneously until the Recovery screen appears.
The Recovery screen displays a graphic of an exclamation point within a triangle. - Press and hold the Volume up key then press the Camera key.
When the Recovery menu screen appears, release the keys. - Using the Volume keys, select Wipe data factory Reset.
- Press the center of 5-way navigation pad.
- Using the Volume keys, select Yes — delete all user data.
- Press the center of 5-way navigation pad.
- Using the Volume keys select Reboot system now.
- Press the center of 5-way navigation pad.
- Refer to Initial Activation and Setup.
http://support.verizonwireless.com/support/devices/knowledge_base.html/26502